Privacy Policy

Welcome to Playops Studio. This Privacy Policy explains how we collect, use, disclose, and protect your information when you interact with our suite of services, including our mobile games (iOS/Android), our website, and our B2B applications such as the Playops Studio Ads Ingestion tool.

1. Information We Collect

We collect information you provide directly to us, as well as data collected automatically through your use of our services.

Information You Provide to Us

• Account Data: Name, email address, username, and password when you register for an account or our SaaS tools.
• Connected App Data: When connecting third-party accounts (like Meta), we collect public profile information, ad account data, and campaign metrics based on your granted permissions.
• Direct Communications: Information provided when you contact customer support or participate in surveys.

Information Collected Automatically

• Device Information: Device type, operating system, unique device identifiers (e.g., IDFA, Android Ad ID), and IP address.
• Usage & Gameplay Data: In-game progression, session duration, feature usage, and error logs to improve game stability and AI models.
• Purchase History: Records of in-app purchases or subscription billing (we do not process payment details directly; this is handled by platforms like Apple or Google).

2. How We Use Your Information

Playops Studio utilizes the collected data for the following purposes:

• To provide, operate, and maintain our mobile games and marketing automation tools.
• To train and improve our AI models, enhancing gameplay features and optimizing ad ingestion pipelines.
• To process transactions and send related information, including confirmations and receipts.
• To personalize your experience and deliver targeted content or promotions.
• To detect, investigate, and prevent fraudulent transactions or illegal activities.

3. Sharing of Your Information

We do not sell your personal data. We may share your information only in the following circumstances:

• Service Providers: With vendors who assist us with cloud hosting, analytics, customer support, and payment processing.
• Legal Compliance: If required by law, subpoena, or other legal processes, or to protect the rights and safety of Playops Studio and our users.
• Business Transfers: In connection with a merger, sale of company assets, or acquisition.

4. Children's Privacy

We do not knowingly collect personal information from children under the age of 13 (or 16 in certain jurisdictions). If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can delete such data.

5. Data Security

We implement industry-standard security measures, including encryption and secure API integrations, to protect your data. However, no electronic transmission over the internet can be guaranteed as 100% secure.